This Refund, Return and Exchange Policy explains how customers can raise a request relating to CCTV cameras, DVRs, NVRs, hard disks, cables, connectors, power supplies, accessories and installation services supplied by Ganpati Infotech.

1. Return Policy

Customers who receive a product that is damaged, defective, incorrect or materially different from the confirmed order should contact Ganpati Infotech promptly after delivery.

When submitting a return request, please provide:

• Your invoice or order reference number.
• The product name and model number.
• A description of the issue.
• Photographs or videos showing visible damage or defects, where available.

Return eligibility will be assessed based on the nature of the issue, the product condition, the agreed sales terms and applicable law. Products must not be returned without first contacting us for return instructions.

2. Exchange Policy

An exchange may be considered where a product is supplied in error or is confirmed to be defective, subject to inspection, product availability, applicable warranty terms and legal requirements.

Exchanges for a change of mind, incorrect customer selection, compatibility issues arising from unconfirmed requirements, or other non-defect reasons will be considered according to the original sales terms and applicable law.

Any replacement will be for a suitable product agreed with the customer. If the same model is unavailable, alternative solutions may be discussed with the customer.

3. Refund Policy

A refund may be provided where required by applicable law or where Ganpati Infotech approves a refund under the applicable order terms. This may include eligible cases involving an incorrect supply, a verified defect, an unfulfilled order or an agreed cancellation.

Before processing an eligible refund, we may need to verify the invoice, inspect the product or confirm the status of the order. Approved refunds will generally be made through the original payment method where feasible, or through another mutually agreed lawful method.

The processing time may depend on verification, the payment provider and banking procedures. We will communicate the applicable process after approving the request.

4. Products That May Require Special Review

CCTV equipment and electronic accessories can be sensitive to physical damage, incorrect installation, electrical faults and compatibility issues. The following circumstances may require technical inspection before a return, exchange or warranty decision can be made:

• Products showing signs of impact, liquid damage or improper handling.
• Products with missing components, accessories or packaging.
• Equipment reported as faulty after installation or configuration.
• Hard disks or recording equipment requiring diagnostic testing.
• Products damaged due to an unsuitable power supply or installation conditions.

These circumstances do not automatically remove any rights or remedies available to a customer under applicable law.

5. Non-Returnable or Custom-Supplied Items

Items specifically procured, configured or customised for a customer's requirements may be subject to special cancellation and return terms disclosed before purchase, to the extent permitted by law.

Products cannot be rejected solely on a general policy statement where applicable law or the confirmed purchase terms provide a remedy to the customer.

6. CCTV Installation and Service Charges

Installation, site survey, configuration, cabling and other service charges are distinct from the price of hardware. Refund eligibility for these services depends on the work completed, the service agreement, the reason for cancellation or complaint and applicable law.

If an installation appointment needs to be cancelled or rescheduled, customers should contact us as early as possible. Any disclosed cancellation charges or refund conditions will be subject to the agreed terms and applicable law.

7. Manufacturer Warranty and Defective Products

Certain CCTV cameras, DVRs, NVRs, hard disks and other electronic products may be covered by a manufacturer or seller warranty. Warranty duration, exclusions and claim procedures depend on the specific product and warranty documentation.

• Keep the original invoice and warranty documents.
• Provide the model and serial number when raising a claim.
• Allow reasonable troubleshooting or inspection where required.
• Follow the applicable warranty procedure for the product.

A warranty claim is not automatically a refund request. Repair, replacement or another remedy will depend on the applicable warranty terms and consumer rights.

8. Return Shipping and Inspection

Before dispatching a product back to us, obtain return instructions from Ganpati Infotech. Responsibility for return shipping, collection and inspection costs will be determined according to the reason for return, the agreed terms and applicable law.

Please package the equipment securely and include the accessories requested for inspection. Do not send products to an address without confirmation from our team.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible. An order may already have been procured, dispatched, installed or specially configured when a cancellation request is received.

Any applicable refund or cancellation charges will be determined by the order status, the terms disclosed at purchase and applicable law. Mandatory customer rights will not be excluded by this policy.

10. Request Processing

11. Policy Updates

Ganpati Infotech may update this policy to reflect changes in business processes, products or legal requirements. The current version will be published on this page. Changes will not override mandatory legal rights or applicable terms already agreed for an existing order.

12. Contact Us for Returns, Exchanges or Refunds

Last updated: 23 October 2026. Please review this policy and insert your confirmed contact details and actual return terms before publishing.